Residential Resources

Hours of Operation:

Office Business Hours:

• Monday to Friday 8:00 AM - 5:00 PM 

After Business Hours:

• Monday to Friday 5:00 PM - 9:00 PM
• Saturday to Sunday 9:00 AM - 9:00 PM
  • Refer to Resident Assistant on Duty resources after business hours. 

Front Desk Staff & Office Assistants

• The Office RSAs & OAs provide front desk service and leadership at Marshall Residential Life.
• Stop by our front desk and ask us anything!

The Residential Life Office Services include:

• Appointments with the Director of Residential Life or Assistant Director of Residential Life.
• Support with Housing (HDH) needs.
• Check out a temporary key.
• Move-in and move-out process.

If you have concerns after business hours, the on-duty Resident Assistant can assist you. Professional staff members are also available at all times the facilities are open.

Call (858) 945-7154

RA Duty Office Business Hours:

• Monday to Friday 5:00 PM - 9:00 PM
• Saturday to Sunday 9:00 AM - 9:00 PM

*After 9:00 PM, Call (858) 945-7154 as the RA's are on Duty walks out of the office during this time

For LOCKOUTS after 11:00 PM, please call (858) 534-2600

University Safety Officials (USOs) patrol the residence complexes each night and are in contact with the University Police Department (UCPD).

It is advisable to find a companion when walking across campus at night. The Community Service Office (CSOs) provides a security escort service every night. You may contact a CSO for an escort by calling (858) 534-9255 (WALK).

For more information on how to find UCPD resources, report a crime, or other services please go to UC San Diego Police website.

If you are in an immediate emergency situation or crime in progress DIAL 9-1-1 from your mobile phone, campus phone or blue light call box to reach a campus police dispatcher immediately.

Keys

• All residents are issued a key to their individual bedroom.
• Your student ID  (with pin code) will open the e-locks for your main entry door(s).
• No one may check out a key to a room other than their own.
• Never give your key/ID and PIN to someone else.
• You must always carry your key and ID with you.
• Always lock your doors.

Lock Out Policy

• Courtesy keys are checked out from the Marshall College Residential Life Office.
• Please return the courtesy key/key card issued to you immediately after a lockout, or you may be billed for a key replacement. You must return the key within 15 minutes.
• It is a violation of the Student Code of Conduct to duplicate University keys and violators will be subject to disciplinary action. No one may check out a key to a room other than his or her own and never give your key to someone else. For your convenience and security, always carry your keys and ID with you and LOCK ALL YOUR DOORS.

Lock Out Courtesy Services

Between 8:00 AM and 11 PM on weekdays

• Stop by Marshall Residential Life to check out a courtesy key/key card.
• 5:00 PM to 11:00 PM Call the RA on Duty
• After 11:00 PM Call (858) 534-2600

Between 11:00 PM and 8:00 AM on weekdays

• If you are locked out Call (858) 534-2600

Weekends

• Between 9:00 AM and 11:00 PM on weekends (Saturday and Sunday) Call RA on duty

• Between 11:00 PM and 9 AM on weekends, Call (858) 534-2600

Lost key

• There is a $65 replacement fee for a lost or misplaced suite bedroom or apartment bedroom key.
• For broken/bent keys, there is no cost to replace the key as long as you are able to provide the malfunctioning key.

Tips on Residential Key Success

• For your convenience and security, always carry your keys with you and LOCK ALL YOUR DOORS. Being locked out is no fun, a waste of time, and can get expensive!
• There is a $65 replacement fee for a lost bedroom key. For the safety of you and your roommates, you must report a lost key to your Residential Life office immediately. 
• Remember that it is a violation of the Student Code of Conduct to duplicate University keys, and violators will be subject to disciplinary action.
• No one may check out a key to a room other than their own. Attempts are also considered a violation of the Student Code of Conduct.
• Make sure you NEVER lend your key or key code to someone else, again for obvious safety and security reasons. 
• Never prop your front door of your suite or apartment, especially using the deadbolt to keep it open. The e-locks are easily damaged this way and cost thousands to replace. In the event that your e-lock is damaged by negligence and abuse, you and your suitemates/apartment mates will be billed to cover the replacement costs.

If you are locked out over a holiday or break, you may be directed to the UC San Diego Police Department (UCPD).  You may be charged for this service, even if it is your first lockout. Lockouts can generally be handled within a few minutes, but you may be asked to wait up to an hour or longer.

Work Order Requests

To submit an online work order, visit this page.

Urgent needs: Call the 24 hour Customer Service Center: (858) 534-2600. All requests are handled on a priority basis.

Custodial Cleaning Services

Apartment Style Units and Common Areas

• Daily: Clean laundry rooms, elevators, mailrooms, lounges, and public restrooms
• Weekly: Vacuum living and dining rooms, sweep/mop kitchen floor, wipe down built-in appliances and kitchen countertops, sweep/mop bathroom floor; clean toilet and bathtub, clean basin, chrome, and mirrors, spot clean and high dust as necessary
• Quarterly: clean shower curtain, clean water deposits from showerhead
• Daily: Clean laundry rooms, elevators, mailrooms, lounges, and restrooms
• Weekly: Vacuum living and dining rooms, sweep/mop kitchen floor, wipe down built-in appliances and kitchen countertops, sweep/mop bathroom floor, clean toilet and bathtub, clean basin, chrom, and mirrors, spot clean and high dust as necessary
• Quarterly: Clean shower curtain, clean water deposits from showerhead
• Get to know the staff who are permitted to be in your residence. This helps prevent unauthorized access to the area.
• Take your trash and recycling materials out to the designated receptacles.
• Use a bathroom caddy.
• Immediately report any necessary maintenance or cleaning needs, such as fresh carpet stains, dripping faucets and showers, etc. Call 858.534.2600.
• Keep all hallways, stairwells, and walkways in front of doors and elevators clear of any obstacles or storage boxes.
• Storing bikes in common areas, lounges, hallways or stairwells.
• Making any modifications or alterations to your room.
• Flushing anything other than toilet paper or toilet seat covers down the toilet.
• Removing any furniture from its designated area.

Residence Hall Style Suites and Common Areas

• Daily: Clean laundry rooms, elevators, mailrooms, lounges, and restrooms
• Weekly: Vacuum living and dining rooms, sweep/mop kitchen floor, wipe down built-in appliances and kitchen countertops, sweep/mop bathroom floor, clean toilet and bathtub, clean basin, chrom, and mirrors, spot clean and high dust as necessary
• Quarterly: Clean shower curtain, clean water deposits from showerhead

How can YOU assist?

• Get to know the custodial staff who are permitted to be in your residence. They appreciate meeting folks in the community,
• Keep your spaces tidy- respect the fact that this is your job and not the custodial staff's role.
• Take your trash and recycling materials out to the designated receptacles.
• Use a bathroom caddy.
• Immediately report any necessary maintenance or cleaning needs, such as fresh carpet stains, dripping faucets and showers, etc. Call 858.534.2600.
• Keep all hallways, stairwells, and walkways in front of doors and elevators clear of any obstacles or storage boxes. 

Please remember that you should NOT be:

• Storing bikes in common areas, lounges, hallways or stairwells.
• Making any modifications or alterations to your room.
• Flushing anything other than toilet paper or toilet seat covers down the toilet.
• Removing any furniture from its designated area. 

• Located in the lower floors of J, P, Q, & V
• Everything you need to know about Laundry Accounts can be found here: https://hdh.ucsd.edu/housing/currentresidents/pages/Laundry.html
• It is advised to not leave your laundry unattended
• Remember, only use liquid detergent.  DO NOT use powder detergent in the machines. It will damage them, and damaged machines may destroy your clothing as a result.

Lounges

• These facilities are for residential use only (Angela's may at times be reserved by Marshall Orgs or Residential Assistants for programming)
• If you go to the lounge to study and others are there not studying, you can have them leave or call the RA on duty to assist. Residents studying have priority.

Angela's Space

• Located on the 4th floor of the OceanView Terrace (OVT) Building.
• Available for all residents' use for free. 
  • Monday to Friday: 8:00 AM - 12:00 AM
  • Saturday to Sunday: 9:00 AM - 12:00 AM
• Available for functions on a reservation basis only through Marshall Residential Life.

Area Lounges

• For residence hall students: Top of buildings P, Q, R, and U.

To request a reservation, please use this Lounge, Space and Equipment Request Form

• You are assigned an on-campus mailbox at Marshall College
• Student mailboxes are located inside of Angela's Space
• Mailbox problems? Please call (858) 534-2600
• For student mail questions visit the UCSD Mail Services website

Mail Addressing

Your local mailing address is:
NAME
#3XXXX
9450 Gilman Drive
La Jolla, CA 92092

• You must use your full name and address, including your box number. Misaddressed mail or the use of nicknames and aliases will cause it to be delayed or returned.
• U.S. mail is delivered Monday through Saturday. It is delivered the same day that it is received by mail services.
• Mailboxes are for personal mail only. Bulk rate mail will not be delivered.
• Campus Services Complex: U.S. Post Office for stamps and money orders
• La Jolla Village Center contains a full service U.S. Post Office.

Mail Delivery and Packages

Use your mailing address for all deliveries. Accordingly, Mail Services reserves the right to refuse to accept packages if more than 5 packages are received in the same day from a single vendor or if more than 10 packages are received in the same day from a single common carrier.

If your package is bigger than the size of a shoebox you can pick up your package at The Trove.

Amazon Lockers are a student favorite for receiving packages. Check out more information here.

For forwarding procedures or mail information, please visit Mail Services on this page.

Marshall College Residential LIfe posting policy in regards to posting flyers and posters in residential areas. 

Please see Posting Regulations for Areas and Facilities. 

The State of California has banned the various products from being placed in the trash/landfills:

• TVs and computer monitors
• paints, stains, wood sealers, etc.
• car batteries and automotive fluids such as oil
• caustic chemicals, including many household cleaners
• batteries
• fluorescent lights (they contain mercury)
• many high-intensity lights
• products that contain any electronics such as TVs, stereos, phones, mp3 players, digital cameras, computers, remote controls
• less obvious electronic products: digital watches and clocks, talking toys and greeting cards, thermostats, appliances with "touch" control buttons;
• many shoes with flashing lights (especially older ones);
• many electrical switches (they often contain mercury);
• most blood-pressure gauges, barometers and manometers (they usually contain mercury);
• many printer ink cartridges.

What can you do with these products?

Please refer to UCSD’s Environmental, Health & Safety (EH&S) website

You are responsible for emptying all trash from your room or apartment. Trash receptacles are strategically located throughout the housing complexes. Trash pick-up from suites, apartments, and patios by custodial staff is subject to a monetary fine. Each room has a small, blue recycling bin. Use your bin to bring recyclables to the main collection areas.

For recycling information visit this page

RESNET

To find out more about this service provided free of charge to all to resident UCSD students, please see the Res Net pages, located here. 

Cable Stations

Residential Cable TV lineup: UC San Diego has partnered with Spectrum Cable to provide exceptional cable TV service for on-campus students. For more information, please go to RESNET SpectrumU.

• Leave the building immediately.
• Lock your door behind you.
• Proceed to the nearest staircase and walk to the ground floor.
• Move at least 25 feet from the building.
• Do not return to the building until the alarm has been turned off and fire officials have given the OK.

Fire extinguishers are located outside each residence halls suite door and apartment quads. You should familiarize yourself with the locations of the fire extinguishers for use in the event of an emergency. 

• Remain calm.
• If you are indoors
  • Stay away from windows
  • Get under sturdy furniture
  • Stand in interior corner or doorway
• When shaking has stopped, walk to a staircase and exit the building.

Be prepared for aftershocks. These tremors are usually weaker than the initial earthquake, but may still be strong enough to cause damage. You should remain prepared up to 48 hours after the initial event.